Person-centred
Every care arrangement is tailored to the individual's needs, preferences, and goals. We listen carefully and adapt our approach.
About us
Professional standards shaped by human understanding.
Concord Care Services is dedicated to providing care that not only meets regulatory expectations but also meaningfully improves daily life. We combine compassion with professional discipline, creating arrangements that feel both dependable and personal.
Our philosophy
Flexibility, non-discrimination, and respect for independence.
The organisation's philosophy centres on flexibility, non-discrimination, and respect for each person's independence, privacy, identity, and right to make informed choices. By investing in training, supervision, equality-focused practice, communication support, and partnership working, we create care arrangements that feel both dependable and personal.
This results in a model of support that balances warmth with professional discipline—care that is not just friendly in tone, but organised, documented, and focused on outcomes that genuinely matter to the people receiving support.
Our values
Six principles that guide everything we do.
Respectful
We treat everyone with dignity, respect their privacy, and uphold their right to make informed choices about their own care.
Professional
Our team is trained, supervised, and accountable. We maintain high standards of safeguarding, quality, and communication.
Inclusive
We work across differences and ensure that communication, support, and decision-making are accessible to everyone.
Collaborative
We partner with families, professionals, and services to create joined-up care that is responsive and well-coordinated.
Committed
We are dedicated to meaningful outcomes and to supporting people to live life on their own terms with confidence and safety.
By the numbers
Our operational commitment to quality and consistency.
8
People currently receiving regulated support
23
Staff delivering regulated activities
2460+
Hours of care delivered monthly
0
Scheduled visits missed
Quality and safeguarding
Quality is presented through evidence, training, and everyday practice.
The service describes strong attention to medication safety, infection prevention, staffing quality, equality, human rights, and responsive communication. These are treated as practical disciplines that shape care delivery day by day.
Assessment & planning
Before care begins, needs are assessed carefully so support reflects physical, emotional, communication, and social requirements.
Training & supervision
Regular supervision, competency checks, structured induction, and continued development help staff deliver safe and responsive care.
Communication & accessibility
Support is adapted using accessible formats, active listening, and staff trained in approaches such as Makaton and sign language.
Partnership working
Care is strengthened through collaboration with GPs, nurses, therapists, social workers, hospitals, and local authorities.