FAQ

Common questions answered.

Find answers to frequently asked questions about our services, referrals, assessment process, and how we support people. If you can't find what you're looking for, please get in touch.

About our services

Referrals and assessment

Care arrangements and costs

Quality and safeguarding

Communication and accessibility

Getting in touch

Still have questions?

We're here to help.

If you have a question that isn't covered here, or if you'd like to discuss your specific situation, please don't hesitate to get in touch. Our team is happy to help.

Common questions answered.

What areas do you cover?

Do you support people with specific conditions?

Can you provide support for complex health needs?

Do you provide emergency or crisis support?

How do I make a referral?

What happens during the assessment?

How long does the assessment process take?

Do you accept referrals from individuals and families directly?

How is care funded?

Can you provide support on a flexible basis?

What if someone's needs change?

Can you provide overnight or 24-hour support?

Are your staff DBS checked?

How is quality monitored?

What happens if I have a concern?

How do you ensure person-centred care?

Do you support people with communication difficulties?

Can you provide support in different languages?

How do you ensure information is accessible?

What are your office hours?

How quickly will you respond to my enquiry?

Can I contact you via WhatsApp?

We're here to help.